Payroll managerBOARDROOM LIMITED

Responsibilities:
Lead and manage a team of professional staff.
Provide excellent client service and ensure deliverables timelines are met.
Responsible for billings, fee negotiations and recovery for each client engagement.
Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
Liaise with auditors and regulators, answering queries on behalf of clients.
Review current process flow for improvements and assist in the implementation of recommendations.
Build strategic client relationship with existing / potential clients to generate pipeline of leads.
Drive business development and new business growth in partnership with Sales / Marketing Team to convert leads to closed sales.
Liaise with Sales / Marketing Team on sales activities from prospective clients, fee proposal, meeting clients' requirements to closed sales.
Execute Offshoring Services Business Model for Payroll operations.
Collaborate with IT Team on new IT initiatives for innovation and productivity improvement, new / enhanced software development and support for successful implementation of IT projects.
Review and revise client service fee on an annual basis.
Manage Singapore and/or regional payroll operation efficiencies based on best practices.
Ensure compliance to SOPs and regulatory updates.
Execute client service excellence at all times.
Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
Promoting a culture of collaboration and teamwork among team members.
Develop and inspire a motivated team to be client-centric with competent people skills to engage with clients, response to clients in timely and efficient manner.
Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .
Requirements:
Business Degree from reputable university
Minimum 5 - 7 years of payroll experience in a service provider environment is required
Experienced in leading and managing at least 3 - 5 team members
Preferably with SAGE EasyPay and/or other payroll software experience
Strong spreadsheet skills (Excel) and good knowledge of Word
Ability to work independently and as a team
Strong problem solving skills
Strong written and verbal communication skills
Excellent organizational skills
Client service oriented and able to interact with clients at ease
Able to work in harmony with co-workers
Drive for results
Determination and persistence