payments and fraud AnalystPBTech Manila

Payments Management
Preparation and assessment of key banking and approval processes to include the following:
Customer withdrawal requests such as retail cash withdrawals, other fast-method withdrawals, and Australian jurisdiction withdrawals
Customer refund requests
Manual customer deposits, including direct bank cash deposits, direct bank wire deposits, and system error manual deposits
Work closely with the Finance team to complete daily reconciliations and assist with all retail payments requirements
Work closely with the Customer Service team to answer inquiries related to all things payments related and facilitate customer contacts where necessary
Reporting Management
Coordination with Compliance regarding lodgment of FINCEN/AML reporting to include investigating customers and determining when to file Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR); and regarding lodgment of Gaming Regulating Body reporting to include investigating customers and determining when to file fraud forms and miscellaneous issues
Working with others in the Payments & Fraud team to regularly send internal reports such as payment gateway statistics and chargeback statistics
Fraud Management
Identify fraud risks and mitigate the risk of loss
Review and investigate customer activity to minimize fraud
Investigate and action all appropriate chargeback requests, including receiving chargeback notifications, closing and reconciling appropriate accounts and balances, and gathering evidence where necessary to win chargeback cases
Assist the Customer Relations team with KYC inquiries
Investigate and action accounts which are abusing any and all bonuses or promotions used on the platform
Work with Trading team to assess risk profiling of customers
Close and notify customer accounts where appropriate
Bachelor level degree or relevant work experience
Good written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Amenable to work in a shifting schedule
Payments and Fraud experience is a plus
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Maternity & Paternity Leave
Paid Holidays
Entry Level / Junior, Apprentice Accounting and Finance Business Process Outsourcing 1 opening Bachelor's degree graduate
PBTech Manila provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.Work with Us. Grow with Us.Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.
Kalibrr

Mabalacat, Pampanga
Permanent
Full-time