p art-time / full-time focus group host - hybrid wfhProcess Ninjas

Full Time Position
Full Time Salary Rate: PHP 23,000 plus 2k in allowances
Benefits: Upon regularization: HMO, 7 days of Service Incentive Leave, 3 days Sick Leave, Longevity Pay
Part Time Position
Part Time Salary Rate: PHP 5,000 monthly retainer for a minimum of 10 hours of availability.
    - 90-Minute Focus Group: P500
    - 120-Minute Focus Group: P750
    - 180-minute Focus Group: P100
Process Ninjas is looking for a part-time market research focus group host. The primary function of this role is to provide technical support and troubleshooting assistance to customers while hosting live online focus groups
You will meet with focus group participants 30 minutes before the Zoom video call to check that their audio/video work and they are all ready to begin the meeting on time. You will stay on the call and observe the focus group, providing assistance and troubleshooting if there are any technical issues during the session. 
 
Hybrid Work Setup: This position is open for 2 days office, 3 days work from home for qualified candidates who can meet hardware and home workspace requirements.
 
Operating Hours: Daytime in the US, overnight in the Philippines. 
 
Expectations:
Independently host online focus group sessions while actively listening and watching each session to provide technical support as needed, aiming for the highest quality experience for our clients and participants.
Perform tasks related to a variety of client tools including setup and deliverables, including, but not limited to, technical check status, updating session statues, and updating stimuli.
Help keep clients and projects organized, documented and on schedule.
Ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Ability to handle and resolve customer complaints or issues efficiently.
Identify and document product failures.
Proactively contribute to departmental process improvement, while maintaining platform proficiency by attending all trainings and assisting with certain projects including, video upload, project set up and data manipulation using Excel.
Any other duties assigned by management.
Qualifications
Excellent English reading, writing, and speaking skills
Fluency and neutral speaking tone required for this position.
Good computer skills
Experience in ticket support customer services projects preferred
Excellent interpersonal skills
Capable of working with teammates or independently
Attention to detail and desire to learn
Work From Home Qualifications - Agents who wish to work from home in our hybrid working arrangement must meet our project requirements and be validated by management as fit to work from home. Agents must have:
Private working space with no external noise that can be heard during calls - traffic, neighborhood noise, roosters or other animals. 
Minimum 30mbps high-speed internet
Personal computer with minimum system requirements
Company Values
We value each other - we believe in people, everyone has strength.
We focus on quality - the caliber of our service is our brand.
We adapt to change - we are always open to trying new things.
We are proactive - when sharing challenges, we're ready with solutions.
We are responsive - we make every effort to ensure speedy communication.
We collaborate - our growth comes from sharing ideas freely and creatively.
We foster growth - our clients, our colleagues, and our partners benefit from us.