Job Description
14th month guaranteed.
Performance bonus
Comprehensive benefits
Permanent, direct-hire by the client.
Hybrid | Makati, 2-3 days onsite per week
Monday to Friday
Role Context
Manage the deliverables of the team, and identify quickly if SLA, KRI is missed
Perform mitigation to recover the SLA, KRI and enforce prevention methodologies
Manage end to end onboarding process including logistics, KT, accesses
Manage team's leave, roaster, On-Call and coverage
Manage major escalations/P1 from the customer or VIP
Assist the team in BAU activity during critical time or emergency
Ad hoc reports to the EUT team on the team's deliverables
Daily huddle with the team to identify the key focus for the day
Oversee the SNOW queue and identify opportunity to reduce the incidents and automate the request
Ideal Candidate
Experience managing large scale team (50-100 engineers) in an enterprise environment for End user technology
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment
Drive and improve end user experience with introducing necessary technology and process enhancement
Have the right mind set and capabilities to drive automation and process efficiencies
People management skill and interpersonal skill
Able to handle difficult situation
Must be able to set goals and participate in strategic initiatives for a team as well as foster the development of high-performance team
Having problem analysis/critical thinking mind set
Ability to work in multi-cultural diverse environment
Basic knowledge & hands-on in MECM & INTUNE
Knowledge in common office applications and word processing software such as MS Excel
Highly motivated and have the ability to work in a highly demanding, challenging and fast-moving work environment
Able to manage responsibilities and team objectives
Good to Have:
Hands on in Qualys tool
Basic knowledge PowerBI, Grafana
Windows 10/11 knowledge
Experience in ITSM tool like ServiceNow
Our Recruitment Approach
Put forward your interest when endorsing to a hiring-company
Provide you information that is not easily obtainable online
Work closely with you and give you real feedback not a generic message
14th month guaranteed.
Performance bonus
Comprehensive benefits
Permanent, direct-hire by the client.
Hybrid | Makati, 2-3 days onsite per week
Monday to Friday
Role Context
Manage the deliverables of the team, and identify quickly if SLA, KRI is missed
Perform mitigation to recover the SLA, KRI and enforce prevention methodologies
Manage end to end onboarding process including logistics, KT, accesses
Manage team's leave, roaster, On-Call and coverage
Manage major escalations/P1 from the customer or VIP
Assist the team in BAU activity during critical time or emergency
Ad hoc reports to the EUT team on the team's deliverables
Daily huddle with the team to identify the key focus for the day
Oversee the SNOW queue and identify opportunity to reduce the incidents and automate the request
Ideal Candidate
Experience managing large scale team (50-100 engineers) in an enterprise environment for End user technology
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment
Drive and improve end user experience with introducing necessary technology and process enhancement
Have the right mind set and capabilities to drive automation and process efficiencies
People management skill and interpersonal skill
Able to handle difficult situation
Must be able to set goals and participate in strategic initiatives for a team as well as foster the development of high-performance team
Having problem analysis/critical thinking mind set
Ability to work in multi-cultural diverse environment
Basic knowledge & hands-on in MECM & INTUNE
Knowledge in common office applications and word processing software such as MS Excel
Highly motivated and have the ability to work in a highly demanding, challenging and fast-moving work environment
Able to manage responsibilities and team objectives
Good to Have:
Hands on in Qualys tool
Basic knowledge PowerBI, Grafana
Windows 10/11 knowledge
Experience in ITSM tool like ServiceNow
Our Recruitment Approach
Put forward your interest when endorsing to a hiring-company
Provide you information that is not easily obtainable online
Work closely with you and give you real feedback not a generic message
Submit profile
Joseph Riley Recruitment Services Inc
About the company
Joseph Riley Recruitment Services Inc jobs
Metro Manila / NCR ,
Position Packaging lead recruited by the company Joseph Riley Recruitment Services Inc at Makati, Joboko automatically collects the salary of , finds more jobs on Packaging Lead or Joseph Riley Recruitment Services Inc company in the links above