outbound representatives - 33k salary + 20k signing bon us + as much as 45k in monthly incentives!Select VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Outbound Representatives to start ASAP!
 
No cold calling, all calls are scheduled!
 
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 14th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
What we offer:
Php33,000 starting salary package
Php20,000 signing bonus
As much as Php45,000 in monthly incentives
On-site work setup
Enjoy the following benefits:​
Medical / Dental coverage (HMO)
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Free weekly in-house massage
Family atmosphere
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
 
This leading technology platform offers a Premier Onboarding Call for its advisory board members where the Outbound Representative builds rapport by doing research to understand the member's background and objectives.
The Outbound Representative will use the product and program knowledge learned during training to answer all questions to ensure the member understands the value of the platform. As part of the Onboarding team, this position plays a pivotal role in the first impression and initial training for new advisors and company members, and sets the tone for the program expectations.
 
Essential duties and responsibilities:
 
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.
Complete 45-minute long Onboarding calls as scheduled with our advisory members as scheduled on your calendar.
Actively engage and translate member background and growth goals into the proprietary systems to successfully onboard the new members
Promote upsell opportunities to the member to encourage retention and increased revenue
Manage a calendar of members to onboard, ensuring a successful and timely completion of the onboarding process and assist members with their needs
Follow the scripts provided and take sufficient notes, track and maintain accurate member records and ensure key onboarding milestones are met using the CRM
Quickly identify potential issues and escalate them appropriately to ensure the best possible experience for members
Ensure a smooth transition before and after onboarding
Attend training and team meetings when required
Other duties and special projects as assigned
Qualifications:
At least High School Graduate (old curriculum) or SHS Graduate (new curriculum)
At least 1 year of recent experience in a BPO company
Upselling or sales experience is an advantage
Strong computer skills
Basic business acumen to be assist in answering product and engagement related questions from advisors
Ability to provide excellent customer service while engaging members of diverse background over the phone or email
Excellent written and verbal communication skills
Good understanding of B2C and B2B customer engagement
Strong interpersonal skills
Professional, courteous, and responsive customer service and phone skills
Willing to work on-site
Willing to work full-time night shift
Work Schedule: Night Shift