our Quality Assurance team is growing! join us now and enjoy exciting benefits!Fusion BPO Services Phils. Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 04/12/2020
Company Overview
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
JOIN US today and enjoy the following benefits:
HMO with Dental coverage + 1 FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Vacation and family leave programs
Quarterly team-building activities
Free weekly in-house massage
Familial environment
Our office is located at the heart of Cebu City - Fuente Osmeña Circle
Our Quality Assurance team is Growing! Join us Now and enjoy exciting benefits!
Job Description:
Facilitates agent instruction for process and policy updates to channel accurate information across all teams in operations.
Monitors either/all customer interactions through phone, chat and email as specified by assigned account.
Updates job knowledge by studying process-related updates stipulated by assigned account.
Keeps records of quality reports for documentation and evaluation.
Investigates customer complaints and non-conformance issues to pinpoint quality and performance gaps.
Analyzes data to identify areas for improvement in the quality system.
Provides structured recommendations through verbal or written feedback.
Maintains thorough knowledge on account and operational updates.
Keeps records of quality assurance reports or any relevant documentation.
Motivates, guide and coach employees/new hires to maximize efficiency, effectivity and potential.
Qualifications:
College Level with at least 1-year supervisory experience in the BPO-IT sector or College graduate of any 4-year course with at least 6 months supervisory experience in the BPO-IT sector
Excellent interpersonal and communication skills: Verbal and Written
Attentive to details and works with precision
Displays excellent judgment, reasoning and analytical skills
Proficient in basic software applications such as: Microsoft Office
Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
Performance Management
Defining Behavioral Standards and Goals
Defining Performance Goals
Able to maintain confidentiality, credibility and professionalism
Can work independently with minimal supervision.
Open to working flexible shifts in the evening and during holidays
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
JOIN US today and enjoy the following benefits:
HMO with Dental coverage + 1 FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Vacation and family leave programs
Quarterly team-building activities
Free weekly in-house massage
Familial environment
Our office is located at the heart of Cebu City - Fuente Osmeña Circle
Our Quality Assurance team is Growing! Join us Now and enjoy exciting benefits!
Job Description:
Facilitates agent instruction for process and policy updates to channel accurate information across all teams in operations.
Monitors either/all customer interactions through phone, chat and email as specified by assigned account.
Updates job knowledge by studying process-related updates stipulated by assigned account.
Keeps records of quality reports for documentation and evaluation.
Investigates customer complaints and non-conformance issues to pinpoint quality and performance gaps.
Analyzes data to identify areas for improvement in the quality system.
Provides structured recommendations through verbal or written feedback.
Maintains thorough knowledge on account and operational updates.
Keeps records of quality assurance reports or any relevant documentation.
Motivates, guide and coach employees/new hires to maximize efficiency, effectivity and potential.
Qualifications:
College Level with at least 1-year supervisory experience in the BPO-IT sector or College graduate of any 4-year course with at least 6 months supervisory experience in the BPO-IT sector
Excellent interpersonal and communication skills: Verbal and Written
Attentive to details and works with precision
Displays excellent judgment, reasoning and analytical skills
Proficient in basic software applications such as: Microsoft Office
Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
Performance Management
Defining Behavioral Standards and Goals
Defining Performance Goals
Able to maintain confidentiality, credibility and professionalism
Can work independently with minimal supervision.
Open to working flexible shifts in the evening and during holidays
Other Info
Managerial / Supervisory
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Fusion BPO Services Phils. Inc.
About the company
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