otc sub ject matter expertIbm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Participate in the creation and development of Order to Cash tower specific:
value proposition
business cases
industry specific offerings
strategic direction and initiatives
design business outcome models
contracting structures
identify new opportunities and business lines
Support sales team in creating compelling business case for prospect clients to offshore business
Manage multiple client engagements / contracts across the life cycle of the deal (Knowledge Transfer, Operations support for establishing processes, metrics identifications and reporting etc.)
Design OTC Solutions for prospective clients and Benchmarking their processes
Lead and manage "Solutions for impact"- lead due diligence workshops to identify and plug gaps in proposed solutions
Work closely with Process Delivery leaders in identifying improvement opportunities
Lead efforts on continuous process improvements and carry out process maturity assessments
Manage relationships with customers at the management levels
Drive customer satisfaction and quality by the use of improvements to business processes / procedures
Responsible for handling information enquiries about process from customers / IBM personnel and business partners
Required Technical and Professional Expertise
Relevant experience in end to end OTC process; has in-depth process knowledge in managing New Customer Setups (Master Data Management), Order Management, Billing, Cash application, Collections and Dispute Management processes
Has knowledge in process design for an OTC platform
Has knowledge in AI, Machine Learning and Cognitive Solutions for OTC
Demonstrate systems thinking
Ability to communicate for impact
Know how to influence different stakeholders
Ability to interact and manage multiple customers and cross functional teams
Manifest strategic thinking (Larger picture)
Analytical and good numerical ability - data driven
Preferred Technical and Professional Expertise
▪ Preferably at least 10 years of experience in Order to Cash
▪ Experience in designing and implementing CI or transformation projects in OTC
▪ Adept in systems (SAP, Getpaid/ARCollect)
IBM

Naga City, Camarines Sur
Permanent
Full-time