otc AnalystIbm

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As a OTC Analyst - you'll be able to do the following tasks/function:
Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements
Apply receipts to open balances and Rectify processing errors if needed
Download customer remittance details and ensure customer payments are applied based on it.
Research any unidentified payment receipts and work with Cash Collectors to determine correct posting
Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments
Respond to inquiries regarding payment status
Create and distribute monthly reports
Attend Monthly AR (Accounts Receivables) Meeting to discuss On-Account and Suspense Account payments together
Review and update Desktop Procedures (DTP)
PH_CPShotjobs
Required Technical and Professional Expertise
Experience in performing cash applications and reconciliation of payments
Knowledge of SAP or Autorek/AutoBank is an advantage
Experience in Customer Service/AR support or handling customer inquiries is an advantage
Similar work experience of at least one year especially in a BPO or similar fast-paced setting
Good working knowledge of customer receipts processes
Ability to work independently, and prioritize tasks,
Able to do research on short pays, overpayments, able to work with client to resolve disputes resulting from billing and/or contract issues
Good problem solving and analytical skills, results-oriented, know when to follow up, and trouble-shooting skills
Good relationship-building skills and should be a Team Player
Preferred Technical and Professional Expertise
N/A
IBM

Naga City, Camarines Sur
Permanent
Full-time