organizational development Program facilitator-nagaBell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Role Overview
Your role as an Organizational Development Program Facilitator covers implementing successful training programs. You will also focus on creating initiatives for behavioral and personality development, skills enhancement, motivational/stress management, and/or the other relevant learning requirements of the organization.
You will have an opportunity to:
Influence the organizational culture through the following outlined responsibilities plus other ad hoc tasks.
Onboarding
-Ensure all New Hire Ops Leaders and Support team members are fully onboarded and trained
-Collaborate with different stakeholders and departments
-Review and maintain onboarding materials to ensure they are current and accurate
-Conduct refresher training for Ops Leaders and Support team members
-Facilitate the onboarding process end to end
Content Delivery
-Facilitate various Learning and Development programs
-Keep track of class attendance, schedules, and training completion
-Maintain daily training activity reports
-Account for evaluation and success of each program handled
Continuous Learning
-Coach and mentor Qmunity leaders / future leaders through triad and feedback sessions
-Facilitate tracking and follow through activities of development programs
-Lead and manage training needs analysis and data collection exercises
-Initiate innovative and continuous improvement projects
-Identify gaps and analyze data to improve training services and propose solutions
-Provide monthly status and summary of program compliance of the Team Leads, Operations Managers and Directors (i.e., outlier agents, triad summary, coaching compliance)
You will be an excellent fit on our team if you
-Can operate independently, with the decision-making skills needed to function in potentially high-stress situations
-Are detail- and process-oriented
-Are proactive and action-oriented, with a proven ability to work with minimal supervision and direction
-Have the flexibility to work autonomously in a start-up environment, where constant change abounds
-Have excellent presentation and facilitation skills with experience in a training/facilitation role
-Have strong leadership and coaching ability
-Can put complex theories into easy-to-apply and straightforward terms
-Have excellent communication skills
-Are proficient with Microsoft Office (Excel, PowerPoint, Word)
-Have the willingness to travel
-Can work in a 24/7 rotating shift environment (night shifts will be required)
-Can work from home but can also work on-site as necessary
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Position Level:
Q23
Application Deadline: 09/03/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Tiptopjob

Naga City, Camarines Sur
Permanent
Full-time