order to cash (otc) Team LeadIbm

Introduction
As an OTC Team Lead at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?
Your Role and Responsibilities
As an Order to Cash (OTC) Team Lead, you will be able to do the following tasks/functions:
Prepare monthly cash collection forecast
Work with client in setting monthly collection targets
Define prioritization tactics of the team
Monitor daily performance of the team against the target
Represent the team in client or interlock meetings
Manage stakeholders' requirements or expectations
Assist the Operations Manager in ensuring:
a. Continuous improvement plans are in place
b. Compliance with SLA's and Key Measurement targets
c. Business controls are in place
d. BCP readiness
e. Seat Utilization target is met
f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
Provide issue resolution to team members for escalated issues
Build capability of the team: ensure proper onboarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
Provide explanations on monthly collection performance every month-end.
Review and approve Desktop procedure (DTP)
Required Technical and Professional Expertise
Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
Must possess strong leadership ability and organizational commitment
Adept in using at least MS Excel, MS Word, and MS PowerPoint.
Highly organized, analytical, results-oriented and is keen on details.
Has high level of maturity and sense of responsibility
Has the ability to collaborate with others
Highly motivated and proactive and unquestionable integrity
Preferred Technical and Professional Expertise
Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team
With experience in multinational and/or multi-cultural setting.
Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Naga City, Camarines Sur
Permanent
Full-time