order to cash (otc) sub ject matter expertIbm

Introduction
As an OTC SME at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?
Your Role and Responsibilities
As an OTC SME yo will be able to do the following tasks/functions:
You will own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Maintain awareness of contracted service levels, plans and outlooks, and are the primary interface for all planning matters related to the client contract.
Manage daily Credit & Collection operations in accordance to Governance framework.
Generate timely and accurate reporting of Center performance against agreed Service Levels.
Drive continuous process improvements efforts
Support/Participate in internal and external audit activities.
Required Technical and Professional Expertise
Experience of 8+ years of experience in Finance domain and preferably in a BPO environment
Validated skills and experience in handling various aspects of Order to Cash
Prior Exposure in having implement ERP or tools in F&A environment
Ability to exponent and engage multiple customers across the globe and handle critical issues
Focus on implementation - essential for delivery as per SLAs/ SOW
Preferred Technical and Professional Expertise
A graduate of any Business course
Proven experience in end to end Order to Cash process. In depth process knowledge in central finance reporting, management reporting and reports
Ability to influence people internal/external customers, Operations and Finance partners
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Naga City, Camarines Sur
Permanent
Full-time