order to Cash - individual ContributorIbm

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As a OTC Analyst, you'll be able to do the following tasks/function:
You will cover the end to end cycle of order to cash -from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.
You will serve as liaison between the client and the client's customers
Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements
You will be responsible for maintaining the customer master data -creation, amendments and deletion.
You support reporting requests (scheduled and ad hoc)and provide requested order information to the client and client's customer such as order ETA, shipment status and invoice related-queries
This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.
You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, create DTP & Amend DTP with updates
Required Technical and Professional Expertise
You should at least have a Bachelor's/College Degree, preferably Finance/Accounting/Banking, Business Studies/Administration/Management or equivalent
4-6yrs of total experience in handling-Order/Service request-Processing Order/Service Management, Receivable area-Billing, Collection, Receivable management-International client
At least 2 years of supervisory role in a BPO/Shared Services industry
Experience in Order Management or any customer-facing job is a must
ERP working experience
Good in MS Excel
Strong English Communication( verbal & non verbal)Skills
Preferred Technical and Professional Expertise
Any ERP-SAP, Oracle, JD Ed, Any home grown ERP
Basic Accounting, Dispute Management, Claims Settlement
IBM

Naga City, Camarines Sur
Permanent
Full-time