order to cash associate (virtual open house Recruitment event)Nestlé

Position Snapshot
Position Summary
Execution of operational O2C activities: Demand Capture, Billing, Credit Analysis, Claims and Deductions and Reference Data
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP.
Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
Problem solving and project work (management and driver) is a key part of this role.
A day in the life of...
ŸGeneration of billing output and ensure posting to customer accounts.
Modify and Cancel billing document as requested or deemed necessary.
Ensure billing activities within Global and/or Market SLA's
Liaise with Customer Solution Team and market to resolve billing exceptions/failures
Provide analysis and input into root cause resolution of billing failures
Post manual invoices to customer portal
Validate and unblock ales order created
Perform periodic activity relevant review's with stream Supervisor/Lead
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
Collaborate with NGBS and Market in implementing efficient improvements of processes.
Analyze and check KPIs on quality of services provided and present during DORs
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
Support BCP testing to ensure proper quality and timeliness of activities performed in BCP and smooth operations recovery; proper supporting Supervisors/Leading Specialist and BCP Coordinator
Ensure compliance with Nestlé standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices)
What will make you successful
Knowledge of the language of the Market that is serviced (level depends on specific function);
English - intermediate level
High degree of attention to detail and trustworthiness
Comfortable in dealing with numbers and processing of financial/business information
Advantage:
Degree in Business course - Accounting/ Finance/Economics; Of benefit but not essential
Previous Customer Service and/or O2C experience
Previous Supply Chain experience
Prior Shared Service Centre experience
SAP background
Trade Spend Knowledge
Benefits
Position Snapshot
Position Summary
Execution of operational O2C activities: Demand Capture, Billing, Credit Analysis, Claims and Deductions and Reference Data
Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP.
Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
Problem solving and project work (management and driver) is a key part of this role.
A day in the life of...
ŸGeneration of billing output and ensure posting to customer accounts.
Modify and Cancel billing document as requested or deemed necessary.
Ensure billing activities within Global and/or Market SLA's
Liaise with Customer Solution Team and market to resolve billing exceptions/failures
Provide analysis and input into root cause resolution of billing failures
Post manual invoices to customer portal
Validate and unblock ales order created
Perform periodic activity relevant review's with stream Supervisor/Lead
Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
Collaborate with NGBS and Market in implementing efficient improvements of processes.
Analyze and check KPIs on quality of services provided and present during DORs
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
Support BCP testing to ensure proper quality and timeliness of activities performed in BCP and smooth operations recovery; proper supporting Supervisors/Leading Specialist and BCP Coordinator
Ensure compliance with Nestlé standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices)
What will make you successful
Knowledge of the language of the Market that is serviced (level depends on specific function);
English - intermediate level
High degree of attention to detail and trustworthiness
Comfortable in dealing with numbers and processing of financial/business information
Advantage:
Degree in Business course - Accounting/ Finance/Economics; Of benefit but not essential
Previous Customer Service and/or O2C experience
Previous Supply Chain experience
Prior Shared Service Centre experience
SAP background
Trade Spend Knowledge
Benefits
Meycauayan, PH, 3020
Meycauayan, PH, 3020
Nestlé

Meycauayan City, Bulacan
Permanent
Full-time