Order to Cash AnalystIbm

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As an Order to Cash Analyst, you'll be able to do the following tasks/function:
Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
Apply receipts to open balances and Rectify processing errors if needed.
Download customer remittance details and ensure customer payments are applied based on it.
Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
Respond to inquiries regarding payment status.
Create and distribute monthly reports.
Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
Review and update Desktop Procedures (DTP).
Required Technical and Professional Expertise
Good working knowledge of customer receipts processes.
Ability to work independently and prioritize tasks.
Able to do research on short pays, overpayments, able to work with clients to resolve disputes resulting from billing and/or contract issues.
Good problem solving and analytical skills, results-oriented, know when to follow up, and troubleshooting skills.
Good relationship-building skills and should be a Team Player.
Amenable to work on a night-shift schedule at IBM Naga.
Preferred Technical and Professional Expertise
Experience in performing cash applications and reconciliation of payments
Knowledge of SAP or Autorek/AutoBank is an advantage
Experience in Customer Service/AR support or handling customer inquiries is an advantage​
Similar work experience of at least one year especially in a BPO or similar fast-paced setting
About Business Unit
IBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio, and world-class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.
Imagine what you can do at IBM.
IBM's greatest invention is the IBMer. As an IBMer, you'll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment
About IBM
Since establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data, and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the world's largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.
Our organization is comprised of the following subsidiaries:
IBM Philippines, Inc.
Leading supplier of information technology hardware, software, & services in the country.
IBM Solutions Delivery, Inc.
Provides IT expertise, delivering world-class technology services and business solutions.
IBM Business Services
Foremost provider of Business
Transformation Outsourcing for HR, F&A, and Supply Chain Management services.
Culture at IBM
IBM has a long-standing commitment to diversity and inclusion, recognizing the unique value and skills every individual brings to the workplace. Here, you'll get a chance to be in a diverse global team where being yourself and supporting others is part of everyday lives. We at IBM believe that innovation comes from seeking out and inspiring collaboration in all dimensions. Consciously building inclusive teams and encouraging diversity of ideas helps us make the greatest impact for our clients, our colleagues, and the world.
IBM impacts everything, everywhere. We change lives, businesses, and nations, every day in every industry in every country in the world. We differentiate ourselves from our competitors by offering you to join not only a big company but also a bigger cause.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Naga City, Camarines Sur
Permanent
Full-time