order resolution AdministratorDoxa7 Solutions Inc.

JOB DESCRIPTION
Our client is an American-based organization within the live entertainment and ticketing sector. They sell tickets to concerts, sporting, and theater events across the United States and Canada, servicing a worldwide customer base. Currently, they are seeking excellent full-time employees with great potential and willingness to go the extra mile.
The ideal candidate will display strong administrative skills, attention to detail, and confident decision-making skills. A positive and team-oriented attitude, ability to multi-task, and excellent work ethic is a must.
JOB QUALIFICATION
SCHEDULE: 10 AM – 7 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
·       Buy tickets to fill orders
·       Ship orders electronically
·       Identify and troubleshoot issues
·       Solve complex problem orders
·       Communicate with customers via email to resolve order issues
·       Answer incoming calls from brokers and customers concerning ticket issues or emergencies
QUALIFICATIONS
·       A Bachelor’s degree in the related field is preferred
·       Experience in a multi-client environment
·       Proficient with Google Docs
·       Has a high level of integrity
·       Attention to detail, with the ability to manage multiple priorities while working in a fast-paced environment
·       Professionally motivated, goal-oriented, and ambitious
·       Ability to type 50+ WPM, familiarity with keyboard shortcuts
·       Has time management, organizational, and communication skills
·       Excellent grasp of all Microsoft 365 applications
·       Excellent verbal and written communication skills and professional in handling customers
·       Aptitude in data management, analytics, and reporting preparation
·       Ability to function in an autonomous environment—independent worker, self-directed
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Marketing/Business Dev
Order Fulfillment