order ProcessorClark Outsourcing

Position Title: Order Processor
Classification: Rank and File
Salary Grade: 20,000 - 22,000 Peso / month
Reports To: Account Manager, Manager
Primary Relationships: Client, Client Team
Date: June2021
Schedule: Flexible from 3 AM to 3 PM with 2 days off.
Background:
The order processing team members must have the ability to multitask and process all incoming customer orders and then provide a proof for that order to the customer. Orders should be promptly entered into the system shortly after arrival of order ensuring accuracy of all information provided in the customer's order. The provided artwork that is to be used needs to be adapted to be useable for printing, this involves resizing or repositioning logos, vectorizing bitmap images, setting text and laying up the print job. An artwork proof is produced using the artwork and sent to the customer for approval. The order processing person is responsible for ensuring the progress of all orders allocated to them through the order to approval process. The order processing person is also responsible to communicate with the customer regarding any relevant information needed from the customer to process the order.
Responsibilities:
Processing allocated customer orders accurately and efficiently.
Check stock availability and ensure any required deadlines can be achieved using our current lead times.
Create or adapt artwork to suit the customers requirement and ensure usability for printing, this includes repositioning logos, vectorizing bitmap images and setting text.
Ensure the progress of all allocated orders, this includes chasing up orders waiting on artwork, changes to artwork proofs and processing customer approvals.
Ability to follow written instructions and procedures.
Ability to use checklists correctly on ALL orders to ensure orders have been processed accurately.
Communicate clearly and efficiently with all in house departments regarding any customer orders e.g. CSR, planning and technical departments.
Ability to adapt to process changes, processes are constantly changing due to business growth.
Consistently meet key performance indicators provided.
Actively refer to training documentation provided to ensure accuracy is achieved.
Correct any returns in a timely and accurate manner.
Maintain a clean and tidy inbox ensuring other team members can cover your inbox if needed while away.
Ability to use all in house systems correctly and efficiently, e.g grasshopper, Syspro, sales order entry, CorelDraw and Illustrator.
Flexible to know when to prioritise certain orders if needed.
Requirements:
Excellent English Communication Skills
Strong computer skills
College graduate IT or business related field
Call center or customer service experience is an advantage.
Experience with graphic design (Adobe Suite or Corel Draw is an advantage.)
Ability to prioritize critical tasks and work well in a deadline driven environment
Data encoding or data entry experience preferred
Computer skills and knowledge of relevant software packages
The ability to work independently and as a part the team
Accuracy and good attention to detail
The ability to do repetitive tasks for long periods of time
The ability to work under pressure and to tight deadlines
Clark Outsourcing

Central Luzon
₱22,000 per month
Permanent
Full-time