Order Management Team Lead(Anywhere)

Duties and Responsibilities
Supervise and support Customer Service in day-to-day operations including, but not limited to, all order intake and sales order processing tasks that support the US business
Work with US Domestic Customer Service and Global Master Data to ensure that accurate customer information is maintained in SAP
Review and maintain open orders on a daily basis to ensure all Open Orders, Delivery Blocks, Billing Blocks, Incomplete orders and orders delayed for any reason are proactively managed
Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
Responsible for recognizing and suggesting methods to improve area operations, efficiency and service to both internal and external customers
Provide productivity feedback and coaching on a regular basis to each team member
Investigate issues and recommend solutions to management as necessary regarding order problems, customer issues or any area of concern
Create, update and implement job related SOPs
Provide support for team representatives in problem solving and general information
Act as support and backup for Supervisor and Assistant Manager (API)
Represent department as needed at meetings
Provide direction for Training and Skill Development plans for all employees in department
Execute applicable Quality System processes and monitor the accuracy of service provided
Keep Support Supervisor and Assistant Manager (API) informed of all changes, issues and potential concerns of customer accounts
Promote and execute applicable Quality System processes
Support Sarbanes Oxley (SOX) compliance
Other duties as assigned
Key Position Competencies
Functional/Technical Skills
Problem Solving
Time Management
Drive for Results
Managing and Measuring Work
Interpersonal Savvy
Written Communications
Customer Focus
Minimum Qualifications
Must be proficient in MS Word, Excel and Outlook - intermediate to advance skill level
Must have good keyboarding and typing skills
Must have excellent interpersonal skills
Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
Must be able to effectively collaborate with others
Must be able to work independently and on a team
Must be able to multitask and work effectively in a fast-paced environment with shifting priorities
Must have excellent verbal and written skills
Education & Experience
Must have a customer service background, preferably in the healthcare industry
High school graduate or equivalent combination of education and experience preferred
1-2 years supervisory experience in a customer service environment preferred
SAP or other ERP system experience required