order fulfilment specialist (90% Work From Home)Unity Communications

Are you passionate about helping anxious or confused people? Everybody seemed to open an online business at the height of the pandemic; maybe you were one of those who thought about doing the same thing because you simply enjoy processing orders. You've come to the right place-and job posting!
You are customer-focused, and you want clients to have the best support and experience with your empathy and excellent communication skills. You want the right device products delivered to their doorsteps on time.
If you have the attributes above, we want you on our order fulfillment team! Fret not, as we offer fun and value camaraderie in the workplace. Together, we'll serve customers and grow with Unity!
How You Spend Your Eight Hours
Receive device orders from clients via phone calls, email, or other digital channels
Obtain customer details and billing information and enter them into our database
Notify relevant departments when supplies are low or orders can deplete available supplies
Inspect device orders to ensure compliance with client specifications
Review order requests for completeness and forward them to relevant departments for delivery
Forward incomplete orders to relevant departments for further processing
Update clients on their order requests, especially unexpected delays
Offer device-related items or services through upselling or cross-selling
BPO experience (6 months or more)
Experience in a similar field
Technical support background in a telco account
High school diploma or GED
Willingness to receive on-the-job training
Excellent client support (particularly complaint handling)
Excellent verbal and written communication skills
Accuracy and attention to detail
Computer literacy (word processing, spreadsheets, and database apps)
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Night shift
Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications

Bacoor, Cavite
Permanent
Full-time