ops Projects and systems officerAXA MANDIRI FINANCIAL SERVICES

Job Description
Define, document, facilitate and coordinate the overall Operations project management framework from building business requirements, planning, development, UAT to full deployment of systems related projects.
Monitor and document implementation of deployed initiatives and post deployment performance of new products, new systems, and implemented strategic projects and services.
Act as main point of contact (POC) for all Ops systems related issues (Life, Health, and GI), to monitor and drive IT resolution and ensure overall operational readiness before launch of a new product or service (e.g. definition of system requirements, review and sign-off of BRS, FS, UAT scope and sign-off.
Monitor process & system and Projects UAT across Life, Health, and GI business related to new product implementation and strategic projects.
Collaborate with IT on business and system requirements including issues to ensure efficient BAU processes and operational readiness related to new product offers and services.
Collaborate with various operations Department Heads or business /process owners to review and sign-off on BRS, FS, UAT scripts
Monitor and provide regular updates to Operations re: project status, status of system UAT and progress of solution
Collaborate with IT and SSC to identify Ops production tools evolution requirements/priorities
Ensures efficient allocation of manpower resources required to do new product and systems production testing.
Gather and analyze data and create reports on technical and production issues, and improvement opportunities from digital product implementation
Coordinate with OPS SME's in building team of testers per project and lead in screening candidates
Drive the development of system user manuals across Operations.
Recommend process improvement initiatives that may be missed by the department heads/SMEs
Liaise with project owners/dept heads to identify project requirements, scope, and objectives.
Resolve escalated issues arising from operational decisions inform manager/superior if issue is of sensitive nature and/or may require coordination with another department / parties
Communicate with other business units and external partners on issues arising from new products or system launches.
Spearhead the roll-out of new digital products to the business units in Operations and readiness to answer technical questions/concerns
Responds to follow-ups and inquiries from various sources
Perform cross-functional ad hoc tasks, assignments, or projects.
Performs other related tasks, as maybe assigned, from time to time.
Lead in people engagement activities for initiatives driven by OPS that aims to increase awareness in systems improvement and technology productivity management.
Your Profile
Bachelor's degree in IT/ Computer Science, or equivalent is a preference
Action oriented
Strong stakeholder management skills
Analytical and problem-solving skills
Integrity and trust
Keen attention to details
Task Prioritization and time management
Solid organizational skills
Adequate knowledge of various software application used for testing and troubleshooting
Familiar with incident management process
Effective written and spoken communication skills
About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
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