operations Team Leader (dumaguete site)Wonders Corporation

Job Description:
As a Team Leader, you will be responsible for the following:
Manage and develop a team of Customer Service Representatives
Ensure the company production goals are met
Create a work environment that is conducive to long term employment and employee satisfaction
Manage voluntary attrition of team encouraging ownership of CSR's and proactively discussing issues and providing feedback
Analyze call volume statistics for service levels and schedule adherence and to monitor agent calls for quality and professionalism
Understand and be committed to the short and long term direction of the company
Create unique ways to reward exceptional behavior or employee performance, in addition to the methods used by the company
Manage employee attendance within company guidelines
Ensure high morale within in the team
Requirements
Bachelors Degree preferred but not required
1 - 2 years of successful supervisory experience
Prior customer service contact center experience
Ability to work well under pressure
Effective written and verbal communication skills
Ability to analyze and creatively solve problems in a fast paced environment
Prior training preferred
Ability to lead, direct and motivate team of CSR's to meet performance objectives
Excellent time management skills
Ability to multi task
Must be willing to work in Dumaguete
Benefits
Performance Bonus
HMO
Group Life Insurance
Career opportunity​
Wonders Corporation

Dumaguete City, Negros Oriental
Permanent
Full-time