Operations Supervisor (team lead)PicnicHealth

PicnicHealth is a San Francisco, California-based, venture capital-funded healthcare and technology company. Our mission is to structure the world's medical data to make it useful. We work directly with patients to collect, digitize, and manage their complete medical records, empowering them with control over their care through a personal health timeline. Through this work we're building the data sets that power some of today's most cutting edge medical research. We're on track for rapid growth in the next year, coming off of our recent Grand Prize finish in Google Cloud's Machine Learning Startup Competition.
The office in Cebu, Philippines is responsible for medical record processing operations -- RNs, Medical Technologists, Pharmacists and Collections Agents who work with a wide-range of medical records, creating usable databases and beautiful timelines. In addition, the Cebu office is a new tech startup office with its own challenges and opportunities -- ones we feel are best addressed by a strong, local team.
Job Brief
We are looking for a qualified team leader to manage our operations teams and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals.
Responsibilities
Perform regular coaching sessions with team members recognizing strengths and develop action plans to address areas for improvement
Identify key performers and work with them to create a PDP (Performance Development Plan) - for succession planning purposes
Engage and motivate team
Hold weekly/monthly performance evaluation and one-on-one reviews for team members
Set and communicate performance expectations / individual goals regularly
Define performance measurement for new or periodic assignments other than Productivity or Quality
Closely monitor the performance of and timely feedback to probationary employees including recommendation for probationary expiration or regularization
Manage unsatisfactory/marginal performers, PIP enrollment
Recognize high performance and reward accomplishments
Address and manage team members' non-compliance to the code of conduct and policies
Manage undesirable employee behavior
Address leave management and approvals
Resolve inter/intra-team conflicts
Make decisions involving employee discipline
Requirements
At least 2 years Operations Team Leader experience in a BPO environment
Preferably with extensive experience in a healthcare account (BPO)
Strong leadership skills, can motivate team members and comfortable in giving constructive feedback
Accountable and highly motivated
Comfortable leading and operating in ambiguous environments
Decisive and comfortable making decisions in an unstructured environment
Note: Please upload a PDF version of your resume/CV as the system only accepts that.
Important:
If you pass the minimum qualifications, you will be sent a series of Online Assessments. These assessments will determine your suitability for the role, so please take your time in answering them and ensure the completeness of your tests. Successfully passing the assessments progress you to the next step of your application, and for those who fail to answer them or do not take them, we will forego their applications for this round of recruitment.
Bottom LineYou have to be ready to hustle! We move fast...done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.
GoHire

Cebu City, Cebu
Permanent
Full-time