Operations Supervisor (BPO) - VoiceContinuum Global Solutions

Do you have 2+ years of BPO/call center experience with a desire to grow professionally? We have an immediate opening for an Operations Supervisor, to support a new account in Cebu. If you are ready to take your BPO career to the next level, don't miss this great opportunity - APPLY TODAY!
ESSENTIAL FUNCTIONS
Direct supervison of a customer service team that respond to request for support via phone, chat or e-mail
Hire, train and coach staff in standard policies, procedures, and best practices.
Identify opportunities for operational improvements and recommend/implement solutions.
Monitor and motivate staff including delivering performance appraisal and corrective action
Serve as first point of contact for all employee related issues
Contribute to the development of processes and procedures.
Prepare reports and analyze data to assist management as they determine call center goals.
Work with other supervisors and management team members to support agents and maximize customer satisfaction.
PERKS & BENEFITS
Salary Range: 350,000 - 550,000 (based on experience)
Performance Based Incentive Plan
Stable Full-Time Employment
Up to 29 Days Paid for Vacation, Sick, and Emergencies
Life Insurance & Other Company Benefits
Fun, Casual Work Environment
REQUIRED EDUCATION AND EXPERIENCE
2+ Years of Call Center Experience
Must have experience supporting to US clients
Supervisory experience in a call center environment (preferred)
Extremely competent with verbal and written English communication skills
Thrives in a fast pace client driven environment
Willingness to work onsite

Managerial / Supervisory
Open to Work From Home