Operations specialistDev Partners Philippines

We Are Hiring - Operations Specialist, 100% Purely Home-based
We are looking for an Operations Specialist to join our team and work in driving innovation and providing basic to mid-level end-user proactive operations support to our company's customers.
If you thrive in a collaborative environment and possess a proactive mindset, foreseeing requirements and providing solutions, then this position is tailored for individuals like YOU.
As an Operations Specialist, you will be responsible for:
🗸 Proactively monitor and analyze customer Azure environment(s) including Archive2Azure, SMTP gateways, and virtual machine scale sets (VMSS)
🗸Coordinating through a portal, phone, and email submissions with customers and Archive360 organizations to include Support, DevOps, Engineering, Services, Sales, Customer Success, etc.
🗸 Updating the support portal with knowledge articles, tech tips, and brief documents
🗸 Monitoring, analyzing, and evaluating customer systems for security, infrastructure, application, andcost to improve or stabilize performance
🗸 Improving existing programs by evaluating system performance, reviewing proposed changes, and making recommendations
🗸 Maintaining system functionality by testing solution components
🗸 Achieving solution objectives by collecting relevant data, identifying and evaluating options, and suggesting a course of action
🗸 Maintaining customer trust by keeping their information confidential
🗸 Preparing reference material for users by drafting operation instructions
As an Operations Specialist, you will need to have:
🗸At least 2 years in customer service, demonstrating your ability to deliver exceptional service and technical support.
🗸 At least 1 year of experience on supporting and maintaining Microsoft Azure environment.
🗸 Extensive technical knowledge on Microsoft Exchange, Office365, SMTP and Microsoft Graph.
🗸 Proficiency in helpdesk platforms such as Salesforce, Azure DevOps, or JIRA.
🗸 Solid technical understanding of Windows and/or Linux systems.
🗸 Familiarity with Active Directory, enabling you to provide technical support in this area.
🗸 Available for rotating shifts if required.
🗸 Able to do weekend and holiday work if needed.
🗸Open for occasional travel for attending company meetings and training sessions.
🗸Excellent English communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
Working Hours:
Available to work in any required shift (40hours per week)
We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired!
We encourage you to apply regardless of meeting all qualifications and/or requirements!
Our apply button is waiting for YOU!
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role