Operations OfficerMetro Rapid Transit Service Inc.

Job description
 
JOB SUMMARY:
The Operations Officer is responsible for planning, directing, and coordinating the daily activities of the operations.
 
DUTIES AND RESPONSIBILITIES:
1. Responsible for assisting and overseeing all aspects of operations with main focus on the front line.
2. Ensure bus and bus stops operations will address the following:
a.) Avoid excessive build-up of customers at stops, clear the stops of waiting passengers.
b.) Prevent congestion within the buses at stops and in the lane.
c.) Clear blockages within the routes.
d.) Respond immediately to all emergency situations and minimize negative impacts.
e.) Minimize the disruptive effect of operations in all routes.
f.) Manage immediately spikes and unusual levels of demand on specific days.
g.) Address to temporary or extended degraded operation, during which whatever level of service is possible must be offered and managed, while also managing customers who have no realistic prospect of being transported within the normal timescale or conditions.
h.) Must have quality systems to assure that the planned number of vehicles are allocated daily for service, in suitable condition, and dispatched to the routes.
i.) Notification and verification system that the planned vehicles are in service.
j.) Monitoring of customer numbers arriving at the stations, compare to a normal patterns to readily adjust the service level in real-time, as required.
k.) Bus docking procedures.
l.) Revenue protection is in place.
3. Ensure supervisors are well trained and authorized to be in control of the bus stops operation.
4. Set up needed information and flows and systems.
5. Liaise with external support organizations such as police, traffic control and emergency services.
6. Identify all problems as they arise, and share the information with all people and systems the need to know in sufficient time and in sufficient detail.
8. Ensure proper upkeep of bus stops and facilities.
9. Ensure all bus stops personnel including agency employees are trained to provide a good customer experience, customer safety and convenience are top priorities.
10. Perform other related duties as may be assigned or required by the job from time to time.
 
EDUCATION AND COMPENTENCIES REQUIREMENTS:
Bachelor's Degree in Business Administration or any related field.
Proven experience as an Operations Officer or similar position.
Leadership and organizational abilities.
Flexibility to work in shifts, analytical thinking, ability to work under pressure and without supervision.
Excellent verbal and written communication skills.
Problem-solving attitude.
Familiarity with financial and customer service principles.
Analytically and mathematically minded to analyze data and create necessary reports.
Knowledge in MS Office.