Operations ManagerAXIS ONLINE VENTURES INC.

JOB DESCRIPTION
Job Description
Qualifications: 
College Graduate with 3 to 5 years of experience as an Operations Manager in a BPO setup
Preferably has experience in Online Retail campaign, Content Moderation, or Local campaign
Excellent written and verbal communication skills
Willing to work in Ortigas
Responsibilities: 
·Manage the staffing requirements on the operation floor through effective forecasting and scheduling, attendance management, headcount projection, and recruitment
Develop strategies on how to improve service quality by identifying challenges, analyzes the root causes, implement and follow-through action items.
Always seek ways to develop the performances of the team leaders and direct reports through upskilling initiatives
Demonstrate the importance of team cohesiveness through the practices based on TCI Management Philosophy
Manage the operational approaches and strategies towards achieving the KPIs which agreed with the client
Proactive and alert in identifying, preventing the risks/issues, and implement the relevant improvement plans.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
team leader, operations manager