Operations ManagerFujitsu

Role Purpose
The role holder manages a large or complex team and demonstrates good knowledge of the area of operations that they have ownership for. The role holder has responsibility to ensure and maintain the availability of the operation for customers and end users
Key Accountabilities
People Management. Manages, motivates and develops a large team, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities 
Risk Management. Establishes and manages risk for the team's skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting our commitments. 
Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing priorities or issues on services of a small to medium capacity. Uses strengths of team to achieve effective and efficient delivery of service within Service Level Agreement. (SLA) Creation, maintenance and adherence to Quality Standards as appropriate. Evaluates and integrates new workloads. 
Business orientation. Anticipates the impact of business issues on own team and takes appropriate action. Is responsible for monitoring and controlling issues and providing reports to customers and/or internal stakeholders as required. 
Operations Focus and attention is primarily on the specific services which the team is delivering to their current customer base. Helps to define and implement best practice for given area. Responsible for improving core skills, adopting standard processes and encouraging re-use. 
Tools Mastery. Ensure adherence to agreed strategic tool-set
Customer Relationship. Builds and maintains quality working relationship with customers
Acts as the bridge between the customer and the team translating and ensuring that requirements and important information are properly communicated
Performs other tasks relevant to the role as maybe required by the project or assigned by the manager
Qualifications:
1) With solid experience in operations, people, customer and multiple team management in a BPO environment, preferably in business process services
2) Bilingual - N1
3) Graduate of business or IT course.
4) Familiar with Japanese work culture. Preferably with experience working with a Japanese company.
Key Performance Indicators
Operation availability, continuity, security & capacity meet agreed service level agreement (SLAs).
Delivering to cost budget.
Improving efficiency target.
Awareness and conformance to all relevant standards. Successful internal/external audits passed where appropriate.
Maintaining, and growing as appropriate, skill levels of the team.
All aspects of Performance Management process completed.
Build relationships with internal peers, stakeholders and customers as appropriate.
Customer feedback.
Recognizes where risk exists and communicates risk to the appropriate channels, with a proposal to address the problem.
Regular review of all service issues and exceptions.
Encourages the use of best practice across the team, including documenting and sharing with others.
Upholds the values and philosophy of the Fujitsu Way and acts with integrity in everything they do
Additional Information
Bonus Eligibility
Requisition ID: 210005KI
Contact Information
Shift: Day Job
Posting Date: Jul 1, 2021
Fujitsu

Cebu City, Cebu
Permanent
Full-time