Operations ManagerClark Outsourcing

About the job Operations Manager
Position Title: Operations Manager
Classification: Manager
Salary Grade: 40,000 - 50,000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client
Date: June 2021
Schedule: USA Business Hours (night shift)
Background:
As an Operations Manager, you will be the main point of contact for all matters specific to your client and
team. You are the primary support person for communications between the client, staff, other departments
within the company, and the customer. . You will handle inquiries, provide consultation, and guide clients
and staff on account operational issues. You are responsible for actioning performance and disciplinary
items while executing various requests on behalf of the client. You must develop and formulate strategies to
help achieve the organization's goals by driving objectives, quality, consistency, and dependability. You will
help determine the strategy of the operations decision-making processes using guidelines that are aligned
with the company's long term goals.
Responsibilities:
● Serve as the primary point of contact for all account-related inquiries
● Ensure the timely and successful delivery of objectives in accordance with the client's needs
● Gather knowledge on the standard operating procedures needed to complete deliverables
● Help identify and clearly communicate areas of improvement
● Work with the client staff independently to support them and liaise with the client when it is a task
and/or performance-related
● Provide support, coaching, training and ensure overall team performance
● Aligns management, supervisory and front-line resources to maximize efficiency
● Facilitate meetings regularly or as needed
Requirements:
● Bachelor's Degree graduate in any field
● Has a minimum of 3-4 years in a BPO setting or like experience as an Operations or Account
Manager, Team Lead, Manager, or Supervisor
● Excellent English language skills (written and verbal)
● Good organizational, prioritization skills and ,good time management
● Detail-oriented and a high level of accuracy in work product
● Leads with integrity, passion and perseverance
● Ability to maintain confidentiality skills
● Smart teamplayer
Clark Outsourcing

Central Luzon
₱50,000 per month
Permanent
Full-time