Operations ManagerCentruni Business Process Outsourcing Services

Centruni is a BPO company who values and promotes flexibility and proactivity. we practice exceptional work ethics, persistence in making things work, and we embody the truest sense of team work.
We are a multinational firm with offices across Europe, China and Philippines.
We believe in an open dynamic and flexible and comfortable work environment where people get the opportunity to reinforce their capacities and to grow their skills. During this period, we offer remote work from home. A stable internet connection and PC is required for the position.
 
Our doors are open to welcome teammates who can live up to what it takes to be part of our growing team! We are looking for an OPERATIONS MANAGER who will be responsible for the daily running and management of the company’s operations through effective planning and utilization of resources.
 
As an Operations Manager, your responsibilities will include the ff: 
You will be responsible for the daily running and management of the company’s operations through effective planning and utilization of resources.
You will be empowered to take full responsibility of the operations of the business.
Analyze and track KPIs to improve operations performance.
Proactively propose new strategies to improve both the operations.
You will be responsible for developing new SOPs, new processes and automated solutions to improve effectiveness and efficiency the operations.
Initiate and manage special projects
Providing leadership and guidance to all staff, in order to create and maintain a working environment of commitment and passion for excellent customer service, consistent with the DNA and values of the company.
Ensure full functionality of all operational systems and work closely with other departments to safeguard against outages and disruptions
Responsible for self-development and continuous learning in the areas of leadership, performance reviews and feedback, as well as effective communication
 
Qualifications for the role: 
Degree in Operations Management or Business field.
At least 5 years of working experience in related field is required to this position.
At least 2 years of working experience as Operations Manager
With strong Organizational Skills, Excellent Communication Skills both verbal and written, Strong Problem-Solving Skills, Computer Literate, Adaptable to change, Driven to Achieve Results, Exceptional Coaching Skills, Strong Decision Making, Action Planning and Prioritization Skills, Ability to Work on a Team, Knowledge of Safety, Quality and Cost Objectives, Commitment to Providing Highest level of Support and Quality, Ability to demonstrate Exceptional Organizational and Planning Skills.
Communicates well, motivates and discipline employees. A good listener. Strong Leadership Skills. Mentoring Skills. Negotiation Skills. Influence and Motivation Skills. Decision Making Skill.
Strong interpersonal skills, can work independently and is reliable.
Open minded and eager to learn even the most minimal detail of the business.
Willing to question the status quo when needed.

Managerial / Supervisory
Open to Work From Home