Operations Manager with a salary of 70k a month - required at least 6 years and up experienceNeksJob Philippines
₱ 70,000.00 (monthly) Permanent contract Full Time
• 6 years and Up experience as an Operations Manager
• Must have BPO experience
• Experience in handling a team minimum of 20 FTEs
• Skilled in managing real time agent monitoring and working in a fast pace environment
• Experience in managing staff adherence to policy
• Experience in developing and providing detailed reporting on staff activity, including areas for improvement
• Amenable to work on a shifting schedule
• Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges.
• Prepares and delivers informal and formal counselling on job performance, behaviour, and quality issues.
Requirements
Minimum education level: Senior high school
Language(s): English
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NeksJob Philippines
About the company
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