Operations Manager (travel industry)FreshPrints

Job Description
Looking for Operations Manager for FlyFlat - a Flight concierge and travel advisorycompany
About Frontier:
At we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we've never lost a client.
About the client (FlyFlat):
is a luxury travel platform with the best deals in the world on long-haul, international, business, and first-class tickets. FlyFlat saves an average of 35% off retail prices and offers the biggest savings for ways and last-minute flights saving our clients up to 80% off.
We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public largely through arbitraging credit card miles and points. When mileage deals aren't available, we leverage proprietary hidden city fares, gift card arbitrage, and net fares to always save our clients money.
Since 2017, clients have been happy to return to FlyFlat for its excellence in customer service, follow-through, and top-notch execution in even the most last-minute of travel needs.
Joining FlyFlat means being part of a dynamic team dedicated to revolutionising the way people travel. If you are a growth-minded professional with a passion for driving customer acquisition and revenue growth, we invite you to apply for the Head of Growth position and help us shape the future of luxury air travel.
Key Responsibilities
Evaluating business procedures and technology tools currently being used
Develop clean cut onboarding process for new concierge hires
Hidden city ticketing experience
Hub City/Repositioning flight booking experience
Execute on new priority projects as defined by CEO & COO (examples below)
Manage affiliate operations and technology to use statements/cash out
Utilize Notion to uphold organizational standards
Manage cap table updates and historical data
Implement policies and procedures that will improve day-to-day operations
Improve customer service and satisfaction through policy and procedural changes.
Lead integration efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
Printing / Shipping Needs for Branded Items
HR Coordination w/ Concierge Managers
Build and manage strategic partnerships with travel agencies, and other relevant stakeholders to expand our customer base.
Travel with the COO and CEO for conferences and events to acquire customers
Create and lead in-person events with the primary goal of customer acquisition
Insurance Product Development
FlyFlat Chauffeur Service Development
VIP Services Add-Ons / Partnership Integrations
Brand Ambassador Program Development
Support and plan FlyFlat VIP Events / Attend Conferences
Experience
Extremely organised with experience using a product management system like Trello (ideally Trello as that is what we currently use) for their daily life + work tasks
3+ years of experience in operations
1+ years of operations experience, ideally in either finance, crypto, or luxury travel
Doesn't wait around to be told what to do - actively seeks to add value to the business
Experience observing businesses and creating processes for efficiency
Ideally past international business travel experience, or at least personal international travel experience
Past experience with any of the following:
Optimizing personal miles and points
Churning credit cards
Manufactured Spending
A disciplined approach to daily activity planning, setting goals, and achieving success
Highly effective verbal and written communication skills
Significant international travel experience
Scaling with startups, wearing multiple hats
Working in the travel industry
Self-starting without being told
Compensation & benefits
Work Schedule: Full Time, no set hours required. Emphasis on results and not on the number of hours worked or when those hours are worked
Compensation: Competitive Salary ranging from $18,000 to $25,000
Paid vacation and sick time