Operations Manager (ops)QBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Direct and manage the aspects of the assigned business unit or work stream to deliver a high level of customer service and achieve cost effective outcomes
Primary Responsibilities
Implement and maintain management strategies and objectives of the business unit
Develop and implement long term plans
Translate business strategy into operational objectives for specific line of business
Establish and implement business unit policies and procedures to enhance shared services transactions assigned to the operating function
Ensure individual and team compliance to industry and Company guidelines and policies
Maintain a good internal stakeholder relationship
Lead the team to respond to critical issues and exceptions appropriately
Manage stakeholders in line of business unit
Increase GSSC's credibility within the QBE community through participation in committees, task forces and events
Implement assigned operating function's program policies and procedures
Serve as the secondary thought leadership resource for internal customers of the operating unit for all matters related to operational excellence
Work with stakeholders to maximize opportunities, minimize expenses and achieve operational and service targets
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
7 years relevant experience
Preferred Competencies/Skills
Excellent presentation, verbal, and written communication skills
Strong people management skills
Effective planning skills and time management
High level problem solving skills
Adept at developing and implementing performance metrics /
Strategically skilled
Budgeting Management
Preferred Experience
7 or more years of shared services or BPO experience within the assigned function, including a strong mix of leadership, change management, analytic, and outsourcing technical experience
Significant experience in managing large teams and complex/diverse accounts
Tertiary education required
Preferred Knowledge
Working knowledge of the insurance and reinsurance business
Substantial shared services technical knowledge and skills
Comprehensive knowledge of performance metrics utilization
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Manager
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 30/08/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time