Operations Manager / makati site - t57NeksJob Philippines

Offer description
₱ 80,000.00 (monthly) Permanent contract Full Time
Position: Operations Manager
Salary: 80,000 - 100,000
Work Set up: Work on site/Dayshift
Location Site: Makati City
Qualifications:
6 years and Up experience as an Operations Manager
Must have BPO experience
Experience in handling a team minimum of 20 FTEs
Skilled in managing real time agent monitoring and working in a fast pace environment
Experience in managing staff adherence to policy
Experience in developing and providing detailed reporting on staff activity, including areas for improvement
Amenable to work on a shifting schedule
Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges.
Prepares and delivers informal and formal counselling on job performance, behaviour, and quality issues.
Requirements
Minimum education level: Bachelor ́s Degree
6 years of experience
Knowledge: Team building, Management, Team management
6 days ago
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