Operations Manager job at ascentpro in davao city | workbankAscentPro

The Operations Manager candidate must have extensive Outbound Sales and B2B Sales experience and managing leads generation type of business. As an Operations Manager, you will be responsible for a wide spectrum of projects. You must be able to multitask with ease and proficiency. You will oversee and drive performance and continuously improve overall client experience and results. You will manage the efficiency and profitability of core programs or LOB while also ensuring successful execution in the interconnected operations across the enterprise. This includes creating world-class delivery centers which translate into a premium client experience, loyalty, and retention in a way that maximizes customer and shareholder v
Responsibilities
Responsible for managing call center operations activities including day-to-day operations, training, and quality for one or more accounts/programs/LOB's that contribute to the acquisition, satisfaction, and retention of client contracts/agreements
Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.)
Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness, and employee retention
Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives
Strong communication skills and demonstrated experiences as a collaborator who has built successful relationships and influenced across the business lines to drive results
Facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere Manages budget and financial goals
Manages the program efficiently and effectively and adds value to the overall company growth and success
Adapt departmental plans and priorities to address business and operational challenges
Perform supervisory audits as necessary
Qualifications
Minimum 10 years of experience in the call center industry; 5 years at a managerial level
The candidate must have a very strong Operations Dialer and Sales Outbound managerial experience as the gatekeeper.
Proven track record in managing an operation with a minimum of 200 FTEs in a Customer Service or Sales
Solid experience in scaling an operation over time, which includes recruitment & change management processes
Proven record of financial/business management, including management of multi-million dollar P&L
Humble but assertive; pro-active; solution-oriented; problem-solving skills; a great coach
Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
Strong leadership and people management skills
Competitive benefits package awaits to those who will be chosen for the role.
Open to relocating to Davao
Workbank

Davao City
Permanent
Full-time