Operations Manager (global commercial credit)Amex Group

Job Description Operations Manager - Global Commercial Credit You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 20 Job Description Operations Manager - Global Commercial Credit You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT AWARDS' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. GREAT PLACE TO WORK PHILIPPINES CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. Find your place on #TeamAmex. Where developing relationships is the key to our success. Our vision is to provide our Cardmembers and Merchants the world's best customer experience every day. We deliver for our customers, crafting innovative solutions to meet their needs, and aiming to make a significant difference in their lives. Given the importance placed upon delivering outstanding customer care at American Express, we see it as crucial to attract and develop hardworking people by: Offering opportunities for professional growth and advancement Recognizing and rewarding those who drive and deliver results Respecting and valuing diversity, integrity, and collaboration As a Global Commercial Credit Operations Manager , you will be leading the development and execution operational strategies to improve effectiveness and production efficiencies. You will also be working in a multifaceted environment, therefore, the ability to think on your feet and work innovatively is crucial whilst being able to make sound decisions using problem solving skills and thinking creatively. OTHER RESPONSIBILITIES INCLUDE: Managing and leading a team of 3-4 Team Leaders by providing mentorship & direction including their development plans & career paths Effectively leading the key production and servicing indicators of Inbound /Outbound Commercial Credit Operations with detailed execution of Risk Management policies and procedures Ensuring attainment of key business metrics by identifying issues/trends and taking appropriate action to achieve solve for them Initiating process improvements by identifying service delivery gaps, offer solutions and efficiently implement ideas to improve American Express products and services Consistently and successfully implement the Performance Management Process as a leadership tool to help employees improve their performance Lead and maintain Employee Satisfaction and morale by using Rewards / Recognition tools available while ensuring coordination with the Hiring Team to complete hiring plans Managing appropriate staff counts and initiating Cross Utilization to enhance servicing potentials. QUALIFICATIONS: Bachelor's Degree or equivalent REQUIRED (Master's Degree AN ADVANTAGE ) No less than 10 years of dynamic BPO experience, with 3 to 5 years as an Operations Manager handling a premium customer service line of business in the banking or financial services space REQUIRED Additional Business-to-Business Collections experience is AN ADVANTAGE Excellent interpersonal/verbal written communication skills with strong presentation and project management expertise Exceptional ability to influence others without direct authority while collaborating and influencing people at all levels Analytical thinking skills to access impacts, draw correlations and linkages Strong relationship skills and quickly network to achieve goals across all business groups Proven history of implementing development and action plans to aid in growing team member skills to achieve goals. Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig, Philippines 1634 (when Return-to-Office initiatives are in place) Work from Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home Must be amenable to work in Taguig once community quarantine measures are lifted Workplace Flexibility: Full Time, Rotating Shift American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives This role is not open to visa sponsorship according to business requirements. Application Process Once application is acknowledged, your profile will be reviewed by the Talent Acquisition team. If qualified, you can expect at least 1-2 interviews video call interviews to happen after. The interview will be conducted by our Operations Directors and VP for Commercial Credit. Our service operates over a 24/7 environment and we are hiring for various shifts - may have to work on rotational shifts, PRIMARILY NIGHT SHIFT depending on business needs including weekends and holidays. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations To know more about our recruitment process, you may watch this short video -
Monster

Philippines
Permanent
Full-time