Operations Manager - davao siteSOUND CONNECTION Philippines Inc.

SOUND CONNECTION PHILIPPINES, INC. / STAFF OUTSOURCING SOLUTIONS is currently looking for an OPERATIONS MANAGER - DAVAO SITE for an onsite assignment (GRAVEYARD SHIFT)
 
WITH 10K SIGN-ON BONUS!
 
Job Summary
 
The Operations Manager is responsible for managing the entire site, ensuring customer satisfaction, and developing customer service strategies to increase customer retention and loyalty. The ideal candidate will have strong leadership skills, be customer-focused, and have a track record of improving customer service metrics and overall departments standard.
 
Key Responsibilities:
Accountable for functional, operational, and/or program management.
Adapts and executes functional or departmental business plans.
May contribute to the development of strategies and makes decisions based on resource availability and functional objectives.
Determines call center operational strategies by conducting needs assessments; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specification, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs, and installing upgrades.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications:
Candidate must possess a Bachelor's Degree in Business Administration, Marketing, Operations Management or a related field
10+ years of experience in customer service, with 5+ years in a leadership role.
Excellent communication and interpersonal skills.
Proven ability to develop and execute overall operational strategies.
Demonstrated ability to lead and motivate a team.
Strong problem-solving skills and ability to make decisions in a fast-paced environment.
Can work in a team and facilitates good working between all teams
Excellent verbal and written English Communication Skills
Fast learner & highly trainable with good analytical skills
Team player and good problem solver
Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
Flexible with the tasks that will be assigned especially on the client's need
Must be willing to work in Davao Site, graveyard shift, and holidays
Preferably from Davao applicants or willing to relocate to Davao site
Can start immediately
Why apply with us?
Offers 10k Sign-On Bonus for the successful candidate
Competitive salary may be determined and is negotiable based on your qualifications
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Only a One (1) Day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO Coverage
Work-Life Balance
Sound Connection Philippines, Inc., or  SCPI, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Sound Connection firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.
 
Overview:
Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand reach on their operations globally, meet the increasing demand and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
"Sound Connection is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by Labor Law of the Philippines."
 
For more information about our company, visit the following:
 
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/