Operations Manager - bpo experience (night shift) march 2021 startBeepo, Inc.

Description
Company: Probe PH
Work Location: Beepo Office Clark Freeport Zone, Pampanga
Job Purpose
Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment
with specifications and quality requirements. Coordinate all organization's operations.
You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. You will manage a team of managers, training managers, and other direct reports.
Duties and Responsibilities:
• Oversee and direct activities of a number of LOBs along with all Circle Leaders and staff
• Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
• Manage Circle Leaders to ensure program's productivity and customer satisfaction/client performance objectives are met efficiently
• Responsible for regular and often daily interaction will all the company departments, campaigns and the whole management team.
• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual & team goals and implement plans to carry out objectives.
• Ensure compliance with all established policies and procedures
• Guide Circle Leaders in meeting team and individual goals
Qualifications and Experience:
• At least 2 to 3 years proven work experience as Operations Manager
• Adequate knowledge of organisational effectiveness and operations management
• Experience in Customer Service, Sales, Billing, Collections and Technical Support preferred but not required.
• Budget development and oversight experience
• Familiarity with business and financial principles and practices
• Working knowledge of budgets, forecasting and metrics
• Basic IT skills (databases, MS Office etc)
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Must be willing to work in Clark, Pampanga
Who are we?
Probe Group is an Australian private firm with global reach, world class business systems, operational controls and beautifully simple solutions.
We have 5 sites in the Philippines so far -
Philplans Corporate Center in BGC, The Curve in BGC, Wilcon IT Hub in Makati, Clark, Pampanga, and 1880 in Eastwood.
We have a headcount of 1500 employees in Manila alone, 2782 in Australia and 570 in New Zealand.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 06:22 PM
Work type
Full Time