Operations leadSwak BPO Corp

Operations Lead:
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy and enthusiasm. Our work environment represents a culture of dedication, stability and team work. As the business expands, we are seeking to hire an additional Operations Lead to join our growing company.
Objectives of this role:
· Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
· Develop, implement, and maintain quality assurance protocols
· Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
· Actively pursue strategic and operational objectives
· Ensure operational activities remain on time and within a defined budget
· Track staffing requirements, hiring new employees as needed
· Oversee accounts payable and accounts receivable departments
Job Qualifications:
· 2+ years' proven experience in an operations management position
· Strong leadership and oversight skills
· Addressing operational concerns and issues, monitoring overall customer satisfaction
· Developing and implementing operational procedures and policies
· Excellent interpersonal communication and organizing skills to coordinate project activities
· Good decision-making skills and response to high-pressure situations
· Ability to communicate with others effectively
· Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
· Highly trained in conflict management and business negotiation processes
· Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
· Experience or knowledge in Insurance is a plus!
If you're looking for a stable job in a professional environment, you've come to the right place. For interested applicants, please send your resume to .
Swak BPO Corp

Central Luzon
Permanent
Full-time