Operations AssistantFiltaGlobal

We are searching for an organized self-starter to be our new Operations Assistant.
As an Operations Assistant, you will be supporting in delivering a high-quality service to our clients. You will oversee the day-to-day relations with our clients and ensure the smooth execution of all daily tasks within strict deadlines and that information and communication from one end reaches the other, and vice versa.
To be a successful Operations Assistant, you should possess excellent communication skills and be able to juggle multiple tasks. Top candidates will have strong organizational, critical thinking, and interpersonal skills.
Key Responsibilities
Work with the Operations Team to maintain relationships with clients and purchase approved materials, equipment, supplies and commodity products for delivery.
Assisting the Operations Team with the onboarding process of the clients.
Develop and maintain an updated list of approved purchase orders and inventory lists for monitoring purposes.
Review accurate delivery of items against purchased orders.
Manage daily inquiries accurately, within established deadlines, and following existing policies and procedures from a variety of communication channels that could include phone, email, or chat.
Screen feedback and requests from clients and liaise with relevant departments within the organisation to provide solutions.
Escalate issues for any urgent matters or assistance.
Liaise and follow up with internal teams for documentation issues.
Take ownership of work, problems, clarify issues/objections, and ensure data integrity, accuracy, and completeness.
Position Requirements
Must-Have
Experience with the same role or similar as an Operations/Administration Assistant.
Experience working with clients and customers.
Experience in customer service and data entry.
Excellent verbal and written communication skills.
Excellent time management skills, with the ability to multitask and operate within a fast-paced, multifaceted environment.
High attention to detail, with an intrinsic drive to strive to always improve, achieve the highest quality of output and never settle for average.
Being self-aware with high EQ, realising the impact you have on the people around you and how your actions affect others.
An understanding of the high importance of confidentially and how that impacts our clients and staff.
Highly proficient technical ability with MS Excel and other software tools.
Exceptional ability to build rapport and trust quickly with clients
Nice to Have
Experience in project management.
Experience working remotely.
Software Used
Netsuite
Excel
Personality Fit
A can-do attitude with a high level of personal motivation.
Customer/ client focus with the ability to respond well to changing circumstances.
Ability to stay calm when there are urgent and important deadlines to be met.
Positive team player that works effectively with and supporting others.
Demonstrates commitment to own learning and continuous improvement through training and development.
Along with a dynamic environment where everybody is highly motivated and engaging, you will get the following benefits for being part of the Filta family:
Benefits
HMO for yourself and one dependent within the first month
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
Perks
30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you're on time during the week)
Company perks relating to your role such as free tickets to meetups, conventions, conferences, etc.
Birthday cake on your birthday
Shift Time
6:00 am to 3:00 pm, Manila Time, Monday to Friday
Australian Holidays will be followed.
If this sounds like you and you are ready to take the next step in your career, do not hesitate to get in touch and become a part of the #FiltaFam!
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FiltaGlobal

Philippines
Permanent
Full-time