Operations Assistant (remote - va management focus)Remote Raven

About Remote RavenRemote Raven is a global recruitment agency that connects businesses with top-tier Virtual Assistants (VAs). We are more than recruiters-we are long-term partners in operational success.Role OverviewWe are looking for a people-driven, organized Operations Assistant to support our Director of Operations in managing our growing VA network. This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication.Key ResponsibilitiesVA Relationship & Success- Support onboarding and day-to-day VA concerns- Build rapport and conduct check-ins for VA retention- Monitor performance and satisfactionStakeholder Communication Coaching- Coach VAs on email, meeting, and reporting etiquette- Provide real-time feedback to improve client interaction- Lead communication training sessionsAttrition & Perception Management- Identify early warning signs of disengagement- Collaborate on action plans and retention strategies- Conduct exit interviews and gather insightsOperational Support- Schedule reviews, trainings, and check-ins- Maintain accurate records and reports- Assist in SOP creation and workflow improvement- Manage task backlogs and monitor progress- Track key performance metrics and team updates- Help with scheduling and documentationWhat Success Looks Like- High VA retention and performance- Improved client feedback- Documented coaching and measurable results- Seamless support for the Director of OperationsRequirementsQualificationsRequired:
2+ years of experience in operations, HR, or client success
Excellent English communication (written and verbal)
Strong organization, multitasking, and follow-through
Experience coaching or mentoring remote professionals.
Proficient in Excel (pivot tables, formulas, VLOOKUP)
Experience delivering performance feedback and managing coaching processes
Preferred:
Experience in a remote staffing or VA agency
Background in conducting performance reviews or training
Tools You'll UseOffice 365 | Microsoft Teams | Workable | Jotform | CanvaBenefitsWhy Join Remote Raven?What You'll Love
100% remote work setup
$6/hour, full-time role
Working hours based on Arizona Time (MST)
Be part of a mission-driven company impacting global careers
Work with a supportive and collaborative team
Remote Raven

Philippines
US$6.00 per hour
Permanent
Full-time