operations Area Manager 2Wells Fargo

Operations Area Manager 2 Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description The role reports jointly to the Head of Consumer Lending (CL) in WFIP ; and to a Senior Leader in Cards and Retail Merchant Services (CRMS) in US. Incumbent will be responsible for overall management of operations team with headcount of close to 1000 with presence in multiple locations within WFIP (Philippines and India). Incumbent will also be responsible for identifying opportunities to grow in terms of HC and complexity. Incumbent is expected to engage with LoB partners, at a strategic level in driving initiatives to add value to the business. Operations represent substantial financial risk and performance has direct corporate-wide impact. Contributes in developing function's overall strategy, lead alignment & integration with enterprise. Develop appropriate relationships to get a seat at the senior table, work on global projects and aim for global responsibility. Move away from a service delivery model to a trusted partnership and enable ownership.1. Build business and provide more end to end ownership and accountability of outcomes as against task related SLAs. Drive key focus metrics. 2. Drive changes as appropriate in the operating model to achieve overall objectives. 3. Drive further engagement and alignment to the enterprise. 4. Improve on level of interactions - influence key stakeholders in enterprise to drive business decisions and contribute to overall strategy of the function. 5. Drive value add via Tech Ops collaboration; Robotics; Analytics etc in order to bring impact at WFIP and Enterprise level. 6. Focus on adding and delivering on Change Delivery (Process Engineers; Change Management; Program Management; Solution Consulting; Requirements gathering etc.) and Reporting & Analytics. Job Duties and Responsibilities: Leading Operations for the CRMS line of business. The business will have presence in multiple sites (across 2 countries). Desired candidate should have strong experience of running operations for Card; Collections; Customer Service.. Build and lead a team of approximately 1000+ across the business. Build and lead a team to deliver quality and cost effective off-shoring experience to to the US managers Manage the LoB's budgets, revenues and expenses. Implement ideas for improving year on year financial performance of the team without diluting the overall stakeholder experience thus reducing Total Cost of Operations. Engage and manage stakeholder relationships. Identify opportunities to add value to the business - take new ideas; engage and take ownership of part of full business strategic priority. The desired candidate should be well versed on the Cards industry happenings. The candidate should also be adept at being able to leverage current technology and innovation to present solutions to the business. Engage the partners (counterparts in the US) to plan, assign and manage the delivery of work and strategic priorities The incumbent is expected to engage with business and gain credibility to lead / support large transformational initiatives | high impact global projects. Operational Excellence: focus on driving continuous improvement Risk Management: proactively identify risks and build robust internal controls Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management Create opportunities for growth, both horizontal and vertical. The desired candidate should have experience of managing processes across the Credit Cards value chain and also other change the business capabilities such as Process Engineering; Business Solutions; Change Management etc. Market Skills and Certifications Job Duties & Responsibilities: Use Rewards and Recognition to motivate staff and encourage performance. Improve Staff Engagement and manage attrition. Focus on creating new ways of developing team and creating talent pipeline to support future delivery and value add need. Continually stay ahead of business needs on Org design and talent. Review and drive improvements in policies, practices and procedures on an ongoing basis with the view to creating an environment of constant improvement Establishment of service performance measures tied to business outcomes Evaluate impact, implement and measure improvements in standards achieved. Build up and maintain a sound knowledge of industry practices and procedures and examine value to the current internal environment Ensure no surprises, and active risk management Undertake management of cross- departmental projects, collaborating with other group to achieve WF and WFIP wide objectives in India and in the US Align operating processes with respective LoB's in WF. Unique Knowledge & Skill Requirement Demonstrated ability leading a major function or large geographic segment of a financial services organization. Strong knowledge and experience in the Cards business. Demonstrated ability to interact with effectively engage a variety of contacts, primarily senior leaders across business; change delivery and technology. Solid budget forecasting and risk management skills. Ability to produce year on year improvement in financial performance there reducing Total Cost of Operations (TCO). Demonstrated ability to manage through middle and upper level managers Demonstrated ability to contribute to company-wide strategy and to use strategy to drive results Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must. Exhibits excellent problem solving and analytical skills. Have a good understanding and experience in Six Sigma, Lean, etc. with a track record of continuous improvement through usage of quality tools. Excellent soft skills - communication skills and ability to influence at senior levels Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products Strong change orientation and ability to leverage technology to present solutions to the business. Operating Environment- Deliver work/projects as agreed with the LoB / Stake holders and Management. 1. Strong knowledge and experience in the Cards Business 2. Change Orientation 3. Ability to leverage technology to present solutions to the business and then follow through on delivering the same. 4. Be a team player - keep the team together and also be able to collaborate with peers within WFIP and Business 5. Exhibits solid time management skills and works to meet or exceed all deadlines, strong project management skills 6. Demonstrates ability to work independently, ability to effectively delegate assignments 7. Exhibits excellent planning and implementation skills Key Result AReas (KRA's) 1. Plan and manage skill portfolio of staff in view of future needs 2. Facilitate the progression of ideas to business cases and projects in accordance with agreed priorities 3. Budget forward load in consultation with the US and India managers 4. Monitor expense budget items for his / her team 5. Use optimal resourcing mix to attain financial goals 6. Identify opportunities for offshoring within the overall strategy of LoB 7. Continually identify and drive opportunities for process improvement 8. Establish effective communication with US Managers Leadership Expectations at Wells Fargo As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Monster

Philippines
Permanent
Full-time