Operations analystPolytechnic University of the Philippines

Job Description
Description:
This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.
Duties and Responsibilities:
Ensure and monitor customers requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.
Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Execute and adhere to customers service requirements based on Documentation Instructions of the LPs.
Problem Resolution - ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
Continuously intensify relationships in order to maintain and protect customers.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
Ensure customers reports are timely and accurate.
Qualifications:
Tertiary education or equivalent with preferably 1 year working experience in the logistics environment or related industries
Fresh graduates are also welcome to apply
Able to speak and write in English
Knowledge and experience in logistics management, warehousing and distribution and other supply chain-related services are advantages
Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
Requirements:
Work experience in a Global Shared Service Centre will be added advantage
Fresh graduates are also welcome to apply
Proficiency in SAP and Microsoft Office (Excel and Word) will be an advantage
Strong interpersonal and communication skills (both written and verbal) in order to deal effectively with both internal and external parties especially with clearing of reconciling items and issues
Team player with ability to work independently
Good analytical skills with attention to detail
Skills:
(Not indicated)