Operations analystTTEC
Operations Analyst
· Audits monthly invoice to ensure all required items are captured accurately and in accordance with contractual agreements.
· Identifies issues, problems and opportunities. Recognizes issues problems or opportunities across a range of situations.
· Gathers and interprets information (from the appropriate sources) in a concise manner for effective decision making.
. Detects trends, associations and cause effect relationships.
Under general direction, responsible for performing complex research and analysis to support business operations and presenting findings to manager. Determines best practices and suggests how to improve current practices. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary. May perform special projects upon request.
Client Service/Relationship · Provide practical advice and recommendations
· Managing client requests and communication
· Analysis of new additions / improvements to the program
· Management of quantitative and qualitative reporting and analysis
· Timely delivery of projects as per client's request
· Develops strong, positive relationship with relevant contacts. Cultivates relationships over time
· Liaise with Operations and Systems on account issues on a daily basis
· Demonstrate an awareness of the range of services provided by TeleTech and the client
· Client presentations, including Quarterly Business Reviews
· Manage client initiated Operational process change requests through Client Solutions team
· Reporting Change Requests - OSC/Ops - Meet with internal departments to discuss reporting requirements and complete Change Requests accordingly, including reviews of impacts to all departments and Contractual Alignment.
· Negotiates agreements with clients for all any exceptions to standard BAU practice if appropriate.
. Contractual knowledge - Has thorough knowledge of contract requirements and able to answer questions about this for both internal and client contacts.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
TTEC
· Audits monthly invoice to ensure all required items are captured accurately and in accordance with contractual agreements.
· Identifies issues, problems and opportunities. Recognizes issues problems or opportunities across a range of situations.
· Gathers and interprets information (from the appropriate sources) in a concise manner for effective decision making.
. Detects trends, associations and cause effect relationships.
Under general direction, responsible for performing complex research and analysis to support business operations and presenting findings to manager. Determines best practices and suggests how to improve current practices. Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary. May perform special projects upon request.
Client Service/Relationship · Provide practical advice and recommendations
· Managing client requests and communication
· Analysis of new additions / improvements to the program
· Management of quantitative and qualitative reporting and analysis
· Timely delivery of projects as per client's request
· Develops strong, positive relationship with relevant contacts. Cultivates relationships over time
· Liaise with Operations and Systems on account issues on a daily basis
· Demonstrate an awareness of the range of services provided by TeleTech and the client
· Client presentations, including Quarterly Business Reviews
· Manage client initiated Operational process change requests through Client Solutions team
· Reporting Change Requests - OSC/Ops - Meet with internal departments to discuss reporting requirements and complete Change Requests accordingly, including reviews of impacts to all departments and Contractual Alignment.
· Negotiates agreements with clients for all any exceptions to standard BAU practice if appropriate.
. Contractual knowledge - Has thorough knowledge of contract requirements and able to answer questions about this for both internal and client contacts.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
TTEC
Other Info
Rizal Pampanga
Permanent
Full-time
Permanent
Full-time
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TTEC
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TTEC jobs
Mandaluyong City, Metro Manila
Position Operations analyst recruited by the company TTEC at Pampanga, Rizal, Joboko automatically collects the salary of , finds more jobs on Operations Analyst or TTEC company in the links above