Operations advisor- transformation analystTTEC

Job Code: CSPIP4
Job Title: Transformation Analyst
Objectives of this Role
1. Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business
2. Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
3. Provide strong and timely financial and business analytic decision support to business partners and various organizational stakeholders
4. Develop actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with global directives
5. Comply with all federal, state, and local legislation
Daily and Monthly Responsibilities
1. Interpret data, analyze results using analytics, research methodologies, and statistical techniques
2. Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality
3. Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows
4. Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts
5. Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution
6. Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates
Skills and Qualifications
Bachelor's degree, preferably in computer science, mathematics, business management, or economics.
Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy
The ability to write reports
Exceptional verbal, written, and visual communication skills
Preferred Qualifications
The ability to present findings in a polished way
Proficiency with statistics and dataset analytics (using SPSS, SAS, Excel)
Entrepreneurial mindset, with an innovative approach to business planning
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
TTEC

Pampanga
Permanent
Full-time