Operations advisor- transformation analystTeletech Customer Care Management Philippiness Inc

Job Description : Job Code: CSPIP4 Job Title: Transformation Analyst Objectives of this Role 1. Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business 2. Participate i Job Description : Job Code : CSPIP4 Job Title : Transformation Analyst Objectives of this Role 1. Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business 2. Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations 3. Provide strong and timely financial and business analytic decision support to business partners and various organizational stakeholders 4. Develop actionable roadmaps for improving workflows and processes, and establish and organize KPIs in line with global directives 5. Comply with all federal, state, and local legislation Daily and Monthly Responsibilities 1. Interpret data, analyze results using analytics, research methodologies, and statistical techniques 2. Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality 3. Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows 4. Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts 5. Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution 6. Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates Skills and Qualifications * Bachelor's degree, preferably in computer science, mathematics, business management, or economics. * Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy * The ability to write reports * Exceptional verbal, written, and visual communication skills Preferred Qualifications * The ability to present findings in a polished way * Proficiency with statistics and dataset analytics (using SPSS, SAS, Excel) * Entrepreneurial mindset, with an innovative approach to business planning
Monster

Philippines
Permanent
Full-time