operational Account Manager 1Amcor

JOB RESPONSIBILITIES:Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations: * Forecast Analysis & PO Ownership
Acceptance and communication of delivery schedule
Monitor sales order to ensure data accuracy
Pending order balances
Sales forecast
Relationship Management
Managing account aligned based on specific customer's SLA
Contract execution
Monthly customer business review
Customer audits
Customer Management
Quality claim and escalation
Co-Lead activities for customers satisfaction - Voice of Customer
Operation Coordination
Lead and roll out new commercial projects with internal stakeholders
Collaborate with other departments in the execution of pnrojects and claims
Timely coordination with PD on project management for new product developments
Commercial Execution
Profitability review
Identify commercial leakages, develop and execute recovery strategy
Working Capital
Reconciliation and settlement of overdue accounts
Manage inventory (call-off time, wastages)
Business Development
Full engagement in customer's identification and qualification process, aiming to drive value propositions to the right targets
Formulate, communicate and negotiate price offers
Gather and coordinate customer specific market intelligence and report to business development team
Identify innovation and product development opportunities
Develop strong understanding of competitor's capability, activity and strategy
JOB QUALIFICATIONS:
College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
Minimum of 3 years sales experience in packaging and/or FMCG industry
Customer Service and Account management experience
Good understanding of business processes, including sales, supply chain and customer service
Customer-focused and results-oriented
Ability to build collaborative relationships
Strong time management and organizational skills
Strong interpersonal skills, with particular ability to work within team environment.
Self-motivated
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC | |Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams.
Amcor

Cainta, Rizal
Permanent
Full-time