online Sales AssistantLBD FOOD HUB

Company Overview:
We are a food delivery service company offering Filipino and Global cuisine online. We are a new but fast-growing company and we need people to help us succeed in our business. Are you that person?
Responsibilities:
Respond promptly and professionally to customer inquiries via email, live chat, and social media platforms.
Assist customers with product selection, order placement, and any post-sale inquiries or issues.
Provide accurate product information, including specifications, pricing, and availability.
Process orders efficiently and accurately in our e-commerce system.
Work collaboratively with other team members to achieve sales targets and ensure a seamless customer experience.
Proactively identify opportunities to upsell or cross-sell products to enhance the customer's shopping experience.
Monitor customer feedback and escalate any recurring issues or trends to the appropriate department for resolution.
Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
Qualifications:
Previous experience in customer service, sales, or a related field is preferred.
Excellent communication skills, both written and verbal.
Strong computer skills and proficiency in using e-commerce platforms or CRM systems.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong problem-solving abilities and a proactive approach to customer inquiries.
Attention to detail and accuracy in order processing and data entry.
A positive attitude and a commitment to delivering exceptional customer service.
Flexibility to work occasional evenings or weekends, as needed.
Benefits:
Competitive salary based on experience.
Opportunities for growth and advancement within the company.
Employee discounts on products.
A supportive and collaborative work environment.
If you are passionate about providing outstanding customer service and have a knack for sales, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role.