online Customer care representativeiStore - Switch

Company Information
iStore - Switch
HPS Bldg. Plaridel St. Brgy. Alang-Alang, Mandaue City
iStore is an Apple Premium Reseller and Apple Premium Service Provider. We are known as Switch in our Luzon locations. Both iStore and Switch have 22 retail and 11 service locations in major cities in the Philippines. We offer a full range of Apple products and accessories as well as honour Apple Limited Warranty and AppleCare.
iStore and Switch are more than just the quality of its products and satisfaction of its customers, we are also defined by how passionate our people are about the work we do. We encourage open dialogue with not just our customers but also the people we work with on how we can enrich people's lives through technology.
Job Description
Primary Duties & Responsibilities:
Provide support for webstore, social media and other online channels by replying to
customer inquiries
Appropriately identify business leads and direct them to the proper channel managers
Maintain up-to-date knowledge about product information and promotions
Communicate with customer queries promptly and professionally
Stay abreast with online marketing trends & competitors
Knowledgeable in handling Social Media accounts (Facebook, Instagram & Google
My Business)
Can interpret and understand a brand tone guide and reflect it in customer interactions.
Handle customer complaints sent through online channels
Perform admin tasks to support team
Job Qualifications
To apply, you must:
- Candidate must possess at least Bachelor's/College Degree related to the position
- Preferably 1-2 years direct experience to the position
- Must have excellent communication skills (active listening, written, and oral
communication)
- Comfortable working in a digital workspace
- Genuinely likes interacting with customers