onboarding Support specialistKarbon

ONBOARDING SUPPORT SPECIALIST
(Central Visayas Region)
 
We are looking for candidates with outstanding organizational skills, keen attention to detail, knowledge of various ERP systems, and passion to work in a dynamic team. 
 
As an Onboarding Support Specialist, you will...
Consolidate and import data, along with QA review
Create and edit customer templates
Prioritize and manage requests, including updating requesters and ticketing system on task completion
Complete customer and or project account setup and tracking
Assist with customer report requests; consolidate final reports for uploading in various systems
Verify and validate customer's information for offboarding
Remove customer information from systems
Assist the sales, customer success, and services teams with contact management where needed
Assist with customer business review preparation
Follow up on customer survey requests
Support customer education content creation
Assist with other projects and initiatives as required to meet/exceed Karbon's business objectives
About you
 
Candidates with the following experience are encouraged to apply:
1+ years related work experience (or equivalent)
1-2 years of customer service experience - since customer support representatives work directly with customers to solve end-user issues and answer questions, it's essential that you have strong customer service skills.
BSIT preferred
Excellent facility in the English language, both oral and written
Experience in B2B account management, client services or comparable role
Keen attention to details & ability to work through complex problems using creative solutions
Good project management skills 
Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
Highly motivated and self-directed
Advanced knowledge of Google Suite and MS Office applications, especially Excel 
Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.)
Why work at Karbon?
Industry leading benefits package including medical insurance for you and up to three eligible dependents
15 paid time off days per year (which includes 5 Karbon Days per year)
7 Sick leave days per year
Internet and work from home subsidy
Discretionary bonus program
Work with (and learn from) a very experienced team
Be part of a startup team that will continue to grow around you
Flexible approach to work environment (we believe in trust and autonomy)
A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!
When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.
Diversity and inclusion are fundamental to who we are, and what has always made us tick.
 
We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions, that may hinder inclusion in the organization.
 
Generally, if you are a good person, we want to talk to you.