ONBOARDING SPECIALIST
Duties and Responsibilities:
Provides above-and-beyond service to Yotpo's customers and assists with all technical and product-related queries.
Handles multiple support requests via our ticketing system and chat services.
Demonstrates an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.
Becomes an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
Leads ad-hoc projects to improve service and increase the productivity and efficiency of the team.
Documents and shares knowledge by creating internal articles as well as self-help guides for customers.
Liaise with other departments and product teams about our users' needs.
Qualifications:
With hands on experience using HTML, CSS and SQL.
With working experience as a technical support.
Has excellent written and verbal English communication skill.
Is amenable to work in a shifting schedule.
Can start immediately.
Duties and Responsibilities:
Provides above-and-beyond service to Yotpo's customers and assists with all technical and product-related queries.
Handles multiple support requests via our ticketing system and chat services.
Demonstrates an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.
Becomes an expert in Yotpo's service offering and a knowledge center to both customers and internal teams.
Leads ad-hoc projects to improve service and increase the productivity and efficiency of the team.
Documents and shares knowledge by creating internal articles as well as self-help guides for customers.
Liaise with other departments and product teams about our users' needs.
Qualifications:
With hands on experience using HTML, CSS and SQL.
With working experience as a technical support.
Has excellent written and verbal English communication skill.
Is amenable to work in a shifting schedule.
Can start immediately.
Submit profile
Supporting Enterprises Inc.
About the company
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Size: From 101 to 500 employees
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Position onboarding spe cialist recruited by the company Supporting Enterprises Inc. at Cebu, Cebu, Joboko automatically collects the salary of ₱20,000 - 22,000 per month, finds more jobs on Onboarding Specialist or Supporting Enterprises Inc. company in the links above