office 365 AdministratorKinettix Inc.

Kinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S.-Based enterprises and managed service providers, anywhere, anytime.
 
OFFICE 365 ADMINISTRATOR
 
Specific Tasks would include:  
Install and customize Windows 10 
Configure Updates for Windows. 
Configure devices and drivers for Windows.
Configure storage for Windows. 
Configure network and remote management settings in Windows. 
Configure and manage browsers and applications in Windows. 
Configure account access and authentication. 
Configure file and folder permissions.
Troubleshoot Windows and application installations. 
Troubleshoot hardware and driver issues. 
Troubleshoot file issues and perform recoveries
Identify, describe and recommend methods for securing Windows 10, common threats and methods for mitigating against them. 
In charge of maintaining existing software/hardware and upgrading as necessary
Maintain existing Office 365 and Azure environment. 
User Management tasks 
Manage Office 365 groups 
Clean-up of SharePoint, OneDrive, folder structures and Teams consolidation 
Confirm all devices (remote) are appropriately patched and maintained.
Security Management Structure. 
Support installation, configuration, and support of Microsoft Office 365 on various platforms 
Accurately document all work performed through ticketing system including details and outcomes 
Ensure accurate and timely resolution of all assigned issues 
Update O365 licenses, subscriptions and user management as necessary
Collaborate with team members to enhance the customer experience 
Increase engagement with O365 
Qualifications:
Mandatory Skills & Experience:
Must be a college graduate of IT or any computer related bachelor's degree
Extensive knowledge and experience on Office 365 platform systems
Able to work on flexible hours (24x7x365 on call)
1-2 years’ experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experience 
Passionate about delivering the ultimate customer experience
Demonstrated professionalism in resolving customer issues 
Success at working in a team environment where a customer obsessive culture is paramount 
Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions 
Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
Commitment to meet and exceed individual and team KPIs 
Excellent written and verbal communication skills 
Understanding of O365 Suite and environment 
Understanding of O365 capabilities, plans, service descriptions and features 
Experience with desktop administration
Experience with remote desktop support 
Knowledge of concepts and best practices relative to call center methodologies 
Excellent knowledge and troubleshooting experience in support of legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.) 
Demonstrated Insight: the best and the brightest thinking with the capacity to gain an accurate and deep understanding 
Demonstrated Execution: ability to take action and follow through
Demonstrated Results: ability to makes a difference by successfully exceeding expectations on established metrics
Desired Skills & Experience:
Experience with Microsoft Windows operating system environment 
Experience with server and network administration (Windows or Linux) 
Experience with ITIL methodologies and best practices 
Experience with server & network administration 
Understanding of DNS 
Experience with POP/IMAP/SMTP 
A+, Network+, or MCP certification 
Concepts of Networking Fundamentals 
Microsoft Visio 
Experience with the following technologies:
Active Directory 
Microsoft Exchange Server 
Microsoft Server 
Microsoft SharePoint 
Microsoft Teams 
Microsoft SQL Server Management 
Experience with the following troubleshooting scenarios: 
O365 set up from start to finish 
Office Suite installation and Activation 
OneDrive synchronization application troubleshooting 
Outlook configuration using POP, IMAP or Autodiscover service 
Mail flow configuration and troubleshooting 
We Offer: 
Very competitive basic salary 
HMO insurance with one dependent free after 90 days probation 
Paid SIL (service incentive leave) credits on your 1st anniversary with the company 
Other rewards and recognition incentives

2 to 4 Years Experience